Management Policies
MIRAR is guided by a set of management policies that reflect our commitment to quality, integrity, information security, and ethical conduct in all that we do.
Quality Management Policy
MIRAR is committed to providing services that consistently meet or exceed client expectations, delivered within regulatory and statutory requirements.
We achieve this through a culture of continuous improvement, investing in our people, and maintaining rigorous internal quality processes aligned to ISO 9001 principles.
- Deliver high-quality training, research and consulting services
- Ensure all staff are competent and supported in their development
- Seek regular feedback from clients and stakeholders to drive improvement
- Review and improve our management systems on a continual basis
Information Security Management Policy
MIRAR is committed to protecting the confidentiality, integrity and availability of all information assets — including client data, intellectual property, and operational systems.
Our Information Security Management System (ISMS) is aligned to ISO/IEC 27001 and governs how we handle, store, process and transmit information.
- Classify and protect all information according to its sensitivity
- Implement appropriate technical and organizational security controls
- Ensure all personnel understand their information security responsibilities
- Conduct regular risk assessments, audits and penetration reviews
- Report and respond to information security incidents promptly
Anti-Bribery and Anti-Corruption Policy
MIRAR has a zero-tolerance policy towards bribery and corruption in all its forms. We are committed to conducting business with the highest standards of integrity and transparency.
Our Anti-Bribery Management System is aligned to ISO 37001 and applies to all directors, employees, contractors, and third parties acting on behalf of MIRAR.
- Never offer, pay, request or accept any form of bribe or corrupt payment
- Conduct due diligence on all business partners and third parties
- Maintain accurate and transparent financial records at all times
- Provide appropriate anti-bribery training to all relevant personnel
- Report any actual or suspected bribery through our reporting channels
Personal Data Protection Policy
MIRAR collects and processes personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable data protection principles.
We are committed to ensuring that personal data entrusted to us is handled responsibly, used only for legitimate purposes, and protected from unauthorized access or disclosure.
- Collect only the personal data that is necessary for our services
- Store personal data securely and limit access to authorized personnel
- Retain personal data only for as long as required by law or business need
- Honour data subject rights including access, correction and withdrawal of consent
- Disclose personal data to third parties only where necessary and lawful